Your customer service reps can spend upward of three hours a day
tracking projects down, hunting for the right files with the latest
information.
The advanced features in the Solarsoft CS1 software translate directly
to faster response times, reduced plant downtime, and increased opportunities
to outperform the competition.
Stop relying on paper records and telephone communications, Solarsoft
CS1 helps gain productivity and efficiency in your operations!
Business Case #479 (without CS1)
Mr. Smith, your number one buyer, calls about the hot order that is due for delivery tomorrow morning at 8AM. You put Mr. Smith on hold or tell him you will call him right back as you call the Scheduler. The Scheduler, if at his/her desk, looks up the order in the scheduling system to confirm the time. The customer gets an answer anywhere from 2 minutes to 1 hour.
Business Case #479 (with CS1)
Mr. Smith, your number one buyer, calls about the hot order that is due for delivery tomorrow morning at 8AM. You type in the order number and tell Mr. Smith it is scheduled to run at 4:25PM this afternoon and will make it in time. The customer gets an answer in 15 seconds. You even have a program that will show you the orders that might not make it so YOU can make the phone call to the customer before he even picks up the phone.
It's time to take control of your data!
Posted by: Brandon Verwolf | 05/14/2010 at 10:16 AM